

too early
It’s about 8:15… I’ve only been at work for 15 minutes. I haven’t even had a sip of my coffee yet. I’ve had no time to catch up on anything yet… Haven’t looked through my email, haven’t checked backup logs, haven’t checked on remote servers… Nothing. I’ve literally walked through the door, taken my coat off, filled my coffee cup, and sat down. That’s how much I’ve accomplished this morning.
And I’ve already got a call from our “server down” client from yesterday. They want to know precisely how much longer they’re going to be down. And they want to know why it didn’t take the 3-4 hours I promised it would take them yesterday.
…it is entirely too early in the morning to be dealing with people like that.
As far as the server goes, things are moving along nicely. I haven’t actually run into a problem yet. The images were made and verified with no trouble. The boot image was moved over to the new array with no trouble.
At this point I need to track down RAID drivers and get them installed so the server will boot again… And then I’ll need to grab drivers for random bits of hardware – NIC, video, whatever else. And then I’ll need to restore the data image…
But, so far, things are going fairly smoothly.
As for the 3-4 hours thing…
Originally the plan was to order in a replacement motherboard and CPUs for their old whitebox server. It would mean that they’d be down until the shipment came in today, but it was a garonteed fix with a very simple path to completion. Just wait for the hardware, throw it in, call it done.
Our client decided it would be faster to move everything over to their SQL server. Wipe out everything on the SQL server, since it is hardly being used, and turn it into their main server.
I was trying to explain to our client that we’d have to get a backup of the SQL server, so they didn’t lose what little was on there. Then we’d have to reformat and reload that hardware from scratch, install Backup Exec, and then restore the backup from tape. The only time I mentioned a hard figure was when I told them it would be at least 3-4 hours to restore the backup alone.
I was trying to dissuade them from this course of action. It was a much more involved and complicated process with more room for things to go wrong. And, ultimately, wouldn’t be any faster than just waiting for new hardware. But apparently all they heard was 3-4 hours, and they expected their server back yesterday.
