what did you expect?

I mentioned yesterday that I wound up trying to recover data from a dead HDD.  Data that was essential to the functioning of this business.  Data that only existed on that one HDD.  Data that had only ever been backed up to Norton 360.

Today I managed to get Norton 360 installed on a new computer, got it activated and registered and whatever else, and then I attempted to restore their backup.

The good news is that Norton 360 works about like you’d expect it to – the restore worked, more or less.  They had 2.6 GB stored on-line, and I couldn’t find a good way to select just the important stuff I needed, so I downloaded the whole thing.  It took a little while.

We got the machine back to them, tried to get them back up and running, and that’s when the realization finally set in.

They wanted to know where QuickBooks was, with all their essential financial data.  We had to explain that they’d have to re-install QuickBooks from scratch…  Just as soon as they located their disc.

Then they wanted to know where the QuickBooks data was.  They had no idea where it had been stored.  They had no idea if it had been included in the Norton 360 backup.  We looked through the restored data and couldn’t find anything.  It looks like their QuickBooks data file is gone for good.

They wanted to know where various downloaded programs had gone.  We had to explain, again, that they would have to be re-installed.  Explained that the HDD was completely dead and gone.  That anything not covered by the Norton 360 backup was also gone.

They wanted to know where all the essential tax spreadsheets had gone to.  The spreadsheets that had been stored on her desktop, and hadn’t been backed up by Norton 360.  Yup, those are gone too.

I don’t know how many times we had to explain that their HDD had died.  That all the data was gone.  That the only stuff we were able to save was in that Norton 360 backup.  Over and over again.

I’d like to say that they finally learned their lesson.  That they weren’t going to rely on a single, refurbished, 5-year-old HDD to store all their crucial data anymore…  But I don’t think they have learned anything.  We quoted them a new system to replace their ill-suited psuedoserver – one with a RAID-1 mirror.  They declined.  Didn’t really think they needed a new system like that.  They just want a new HDD for the computer that died.

bugs ‘n’ stuff

So, Dawn of War II

The game has a few rough edges, which is to be expected from a beta.  It worries me, a little, that the game has already gone gold and I’m having some issues with a beta at this point.  But none of it is really show-stopping.  And I think some of it is, I believe, beyond the control of Relic at this point.

I’m not real thrilled with the Games for Windows Live thing.  It seems like an extra, un-necessary step in the process.  I’ve already got a Steam account.  They know I’ve got a Steam account because that’s how they’re distributing the beta.  And the retail product will also be available through Steam.  And Steam provides the same kind of profile/scoreboard/tracking stuff that this Live thing is doing.  So I really don’t know why they chose to go with the Live thing.  It really seems un-necessary.

The player-matching thing seems a bit less-than-functional right now.  I’m a noob.  I don’t know how to play.  And I’m being matched up against folks with a lot of games under their belt.  They’re obviously better than I am.  There’s no way this can actually be considered a good match.  I’ll be generous though…  Maybe that’s happening just because there’s a relatively small playerbase for the beta, and it’s just eventually giving up and matching me up with anyone it can find.

But the scorecard/profile thing is also not working so well.  I played one ranked/tracked/whatever game as the Tyranids, and lost.  That game doesn’t show up anywhere in my profile.  I played one ranked game as the Space Marines and got disconnected before the game even started.  That game shows up in my profile as a loss.  I played two ranked games as the Eldar, one of which I actually won, but both show up in my profile as a loss.  I really don’t know how that information is being reported or tracked, but the scorecard is simply not displaying accurate information.

I’m finally starting to grasp the gameplay.  I’m slowly getting better.  Largely because I’m tossing aside all my preconceptions about how the game should play.  I do best when I can completely forget that I’m playing an RTS…  Because, honestly, DoW2 isn’t much of an RTS.  It’s really more of a squad-based tactical shooter or something like that.

There is absolutely zero base-building.  It just doesn’t happen.  Which keeps weirding me out when I try to look at DoW2 from an RTS standpoint.  It’s like looking at a bicycle from an automobile standpoint and wondering where the engine and two of the wheels have gone.

There’s also a fairly harsh population cap.  You can’t build up ginormous armies and dominate the map.  You need to pick and choose your units very carefully.  You need to pick and choose your battles very carefully.  And you need to keep an eye on the entire map at all times.  You have to stay mobile, but you can’t abandon anything.  You have to leave at least a token force behind to guard anything that you value.

Your hero is very, very important.  It’s hard to accomplish much of anything without your hero unit somewhere on the map.  They really contribute a lot to the battle, even if they aren’t in the front lines.  It genuinely hurts when your hero dies.

I also do much, much better when I’m playing as a race that I’m actually familiar with.  The Tyranids, as cool as they may be, are just too new and unfamiliar to me.  I have no idea how they’re supposed to be played at all.  I haven’t had a chance to really understand how they work.  And, because of that, I get slaughtered.

I’m finding, once again, that I really like the Eldar.  Their mobility was always very fun…  But it’s even more important in DoW2 than in the first games.  It’s great to set up some webway gates and pop around the map on a whim.  It becomes almost trivial to defend anything and everything important.  Just set up a webway gate near-by, throw some infantry into the webway, and wait.

Of course you can’t put your vehicles into the webway, which sucks.  But if you get a decent mix of infantry built up you can mow down just about anything.

That’s another important thing – getting the right mix of units.  Units have always had their strengths and weaknesses…  But in the original games it was relatively easy to overcome shortcomings with sheer numbers.  Enough guardians (or banshees, or rangers, or whatever) could take down almost anything.  But now that the cap is much lower, you really can’t brute-force things.  You need to have the right tools for the job.  Which means it is very important to mix up your ranged with some melee, and throw in some vehicles for good measure.  Otherwise you’ll just get stomped.

And running away is very, very important.  Which confuses me.  Individual units are actually fairly expensive.  It takes a little while to build up enough requisition and power to call in a squad of banshees, or warp spiders, or whatever.  You certainly don’t want to throw them away on a suicide mission.  So, when the battle goes sour, it’s a very good idea to run for the hills.

This seems counter-intuitive.  I’m used to treating individual units as disposable.  I’m used to throwing them into the meatgrinder of battle and not caring if they make it out the other side or not.  So it seems really odd to be running away all the time.

And it’s also fairly frustrating when your opponent keeps running away all the time.  Unless you’ve got some decent suppression with you, it can be nearly impossible to actually pin down a squad and kill them.  They’ll just run away…reinforce…and come back for more later.

On the whole, I’m enjoying myself.  It’s a fun game.  The graphics are beautiful, the visuals are impressive, the battles are amazing…  It really is a lot of fun.

But it just doesn’t feel the same as the first Dawn of War games.  Hell, it doesn’t even feel like an RTS.  And that’s not necessarily a bad thing…  But as I’ve been anticipating DoW2 I’ve been looking forward to a new RTS game.  And DoW2 apparently isn’t actually an RTS.

implosion

Today really sucked.

We didn’t get all that much snow overnight, so I didn’t have to wake up early to clear the driveway.  That was nice.

After that it pretty much all went downhill.

The DBAN scrub I was running on our new backup array finished…  So I attempted again to turn the whole thing into a RAID…  And it didn’t work.  There’s something that it just isn’t liking about those drives…  Something that I’ve apparently damaged or corrupted or something.

I was in the middle of chasing down that issue when somebody called with what sounded like a very simple job – just swap two computers.  The secretary at the front desk’s machine died and they needed me to put a different one in-place for her.

What they failed to mention is that the secretary’s computer was acting as the pseudo-server for the network…  It was sharing out about 500 MB worth of files and a couple printers.  And the reason her computer was down?  BSOD – unmountable boot volume.  Yup, dead HDD.

Better yet, the only backup they had was through a Norton 360 subscription.  And Norton 360 wasn’t installed on any of the other computers in the office.  And the only record of their username, password, activation key, or anything else even remotely useful was stored on the now-dead HDD.

I wanted to bring the dead machine back to the shop right off the bat.  I wanted to slave that HDD and see if I could pull any data off of it.  They wanted me to somehow make Norton 360 work.

I wasted a good hour or so while they tried to locate some kind of information on how to re-install or re-activate Norton 360.

Then they wanted to see if I could just plug their dead HDD into another computer there at the office.

Then they needed an explaination because it wasn’t all just magically fixing itself.

And every 15 minutes or so, somebody would ask me if I was making any progress.

I wound up being stuck there, on-site and unable to fix the issue, for about three hours.

I eventually got the machine back to the shop and started working on it…  The HDD was not happy, clicking and thumping and falling over after about a minute.  I threw it in the freezer in the vague hopes that I might be able to get more data off of it.  I pulled up the Norton website to see if I could find any helpful information.  And I grabbed something to stuff down my throat because I figured this was the only chance I’d have to eat lunch.

That’s when my phone started ringing.

The client with the dead HDD wanted an update on how things were going.  Wanted to know why I didn’t just use Norton.  Wanted to know why I couldn’t just re-install it all.

The client with the ongoing VPN/ASA/whatever issues called up to chat about random things.

Another client called up with a printing issue.

And, despite the fact that the folks out front had been told that I was eating lunch, they just keep forwarding all the calls back to my desk.

To make a long, painful story somewhat shorter…  The client with the dead HDD called about six times over the course of the afternoon.  I managed to get about 400 MB of data off the HDD by slaving it up repeatedly.  I got in touch with Norton, downloaded Norton 360, installed it on another machine…and it wouldn’t run.  Could not get it to start up.

That was the situation at 5:00.  So I’ve got a lovely day ahead of me tomorrow…  Especially considering that I already had the day booked solid.  I’m not quite sure how I’m going to get everything done now…

hazardous

Today was not fun.  In fact, at times, it was downright scary.

One of my first jobs for the day took me about 30 minutes away from the shop.  The drive out was fine, but the return trip was downright frightening.  The weather deteriorated significantly while I was on-site and by the time I left it was just not fun to drive in.

Near white-out conditions…  Slippery intersections…  Idiots driving too fast…

We eventually closed up the shop a little early, I got home around 4:00 and had to clear the driveway.  It looked good for about 30 seconds or so…  But it’s still snowing out there, so it started accumulating pretty quickly.  I’m sure I’ll have to be awake early tomorrow to clear it out again.

begin again

The format on that giant 4.3 TB array finally finished around noon…  But then I did something fairly stupid.  I decided to re-arrange some of the cables while the machine was shutting down – I couldn’t wait for it to actually power off.  I wound up unplugging something I shouldn’t have and everything fell apart.  The RAID started complaining, the controller had a fit…

I plugged everything back in, rebooted, and it wouldn’t mount the array.  Tried to fsck it, didn’t work.  Tried to just wipe out the array and re-create it (since there wasn’t any actual data on it yet), but that didn’t work either.  Something got written to one of the drives in a very messy way.

So I’m currently running DBAN on those array disks…  I’m thinking that if I scrub absolutely everything on them there shouldn’t be anything keeping me from creating a new array.  Hopefully.

But DBAN is going to take at least as long to run as the initial format did, probably longer.  And then I’ll have to format the array again.  So this machine isn’t going to be up and running for a good day or two now.

That’s what I get for being impatient.