At work, my job is to identify problems and fix them, hopefully without breaking anything new along the way. Folks call us up and tell us something doesn’t work, I figure out what is broken, and I fix it. I’m constantly trying to tell people what needs to happen in order to fix their current problem, or to avoid a new problem in the future. But, unfortunately, entirely too many people don’t pay much attention to me.
Far too many of my conversations wind up sounding like this…
Me: We’ve updated your software. I need to reboot the server before it’ll work again.
Customer: Ok, but before you reboot the server can you look at my software? It doesn’t work.
Me: Yes, that’s because the server needs a reboot.
Customer: Yeah… But this will just take a minute. Can you look at my problem first?
Me: It won’t work until I reboot the server.
Customer: Ok, so you’ll look at my software after you reboot the server?
So… Last night, after work, I was playing some WoW… We wound up in a group going to a new dungeon – The Violet Hold. I’ve never been in there, and neither had most of the follks in the group. So it was going to be a learning experience all-around.
We walked into the dungeon and it didn’t look like much… Basically a single room, with some scary monsters trapped in their cages. There were some Kirin Tor mages fighting to hold back a neverending tide of dragonkin, but that was about it. Someone talked to an NPC, the Kirin Tor left, and the door locked behind us.
Within a few moments this instance started to look an awful lot like the Black Morass instance. Swirling blue portals would open up, there was an on-screen announcement that there was a new portal guardian, and a neverending stream of dragonkin would start making their way towards the door. We had a portal counter, just like in Black Morass. We had a door health indicator, just like in Black Morass. And someone in guildchat indicated that the instance worked basically like Black Morass.
All of which lead me to believe that we should probably go kill the portal guardian guy, to close the portal, to advance the encounter. But nobody was moving away from the door. Everyone just stood there killing dragonkin over and over again.
Me: We need to kill the portal guardian.
Player1: I don’t know what to do.
Player2: These guys just keep coming.
Me: We need to kill the guardian.
Player1: I’m not sure what to do in here… Does anyone know?
Player2: Do these guys stop attacking?
Player3: Do we have to kill all of them?
Me: We have to kill the guardian. Over there. The big guy.
You get the idea.
We battled dragonkin for a good 15 minutes or so. And then a second portal opened up and we really started to get overwhelmed. Nobody was moving, nobody was listening to me, so I ran over and pulled the first portal guardian back to us just to get things moving. We wound up wiping because everyone ran out of mana, and then health.
We came back again and people were able to leave the front door and go kill guardians… But then we got to the first boss – some kind of big voidwalker guy.
He kicked our asses.
Someone was saying in vent that we needed to stop attacking when we saw the warning… But I wasn’t seeing any warning. Someone was saying somethig about killing the little voidwalkers… But I wasn’t seeing any little voidwalkers. From what I could see it was just Zuramat and a crapton of shadowbolts flying everywhere.
So we died. And came back. And made it to Zuramat again. And died again.
And once again there was talk of warnings and little voidwalkers. Turns out a couple of the party members had some kind of raid warning mod installed for 5-man instances, and it was telling them when it was safe to attack or not. They didn’t realize that the rest of us weren’t seeing those warnings. It also turns out that Zuramat periodically gives you a curse, which lets you see the little guys spamming shadowbolts, and you need to kill them when you’re cursed.
So we came back again… And tried him again… This time we had someone in vent telling us when to stop attacking… But he didn’t tell us when it was safe to attack again. And the little voidwalkers were still spamming shadowbolts everywhere. And we died again.
That’s about the time I called it a night. Obviously there was something about the encounter that we weren’t doing right. And it certainly would have helped if Terri and I had the appropriate mod installed. But the end result was that we just kept dying, and I was getting very frustrated, and we weren’t making any progress, and my gear was all breaking. So I called it a night.
And it is probably unfair to title this post “homing stupidity” – because a lot of the problems were just plain beyond anyone’s control. But the overall impression I had of the entire group/dungeon experience last night was “wow, this reminds me an awful lot of work.”
I mean… I said repeatedly that we needed to kill the portal guardians, and nobody paid any attention to me. I said repeatedly that I wasn’t getting warnings when I shouldn’t attack, and nobody paid any attention to me. I said I couldn’t see the little voidwalkers, and nobody paid any attention to me.